Return policy

AHmazin Ltd - Return & Refund Policy

Last Updated: 16 September 2026

At AHmazin Ltd, we want you to be happy and confident with every purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the agreed order specifications, we are here to help.

This Return & Refund Policy explains the circumstances under which products purchased from ahmazin.net may be returned, exchanged, or refunded.

1. Eligibility for Returns

You may request a return or exchange if:

* You received a damaged or defective product.
* You received an incorrect item, colour, size, scent, or product variation.
* The product does not match the description or agreed specifications on your order.
* The product has a manufacturing defect that was not caused by misuse, improper handling, or normal wear and tear.

Return requests must be submitted within 7 days of receiving your order.

For defective products that become faulty after the 7-day return period, please contact us so we can assess the issue and determine whether a repair, replacement, or another appropriate solution is available.

2. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, the following items are generally not eligible for return or exchange unless they are defective, damaged upon delivery, or incorrectly supplied:

* Used beauty and personal-care products.
* Opened acne patches and other personal-care items.
* Used or opened candles, reed diffusers, and fragrance products.
* Products that have been damaged through misuse, neglect, or improper storage.
* Customised or personalised products, unless they are defective or do not match the agreed specifications.

Products must be returned in their original condition, with their original packaging and accessories where applicable.

3. Return Conditions

To qualify for a return:

* The product must be in its original condition, unless it is being returned because it is defective or damaged.
* The product should be returned with its original packaging, accessories, and proof of purchase where available.
* The item must not have been altered, misused, or damaged after delivery.
* The return must be approved by AHmazin Ltd before the item is sent back.

We reserve the right to assess the condition of returned products before approving a return, exchange, or refund.

4. How to Request a Return

To request a return, please contact us via our Contact us page.

Please provide:

1. Your order number.
2. Your name and contact details.
3. The product you wish to return.
4. The reason for the return.
5. Clear photographs or videos showing any damage or defect, where applicable.

Our team will review your request and provide instructions on the next steps.

Kindly do not send products back without receiving return instructions from AHmazin Ltd.

5. Inspection and Approval

Once we receive the returned product, we will inspect it to determine whether it qualifies for a return, exchange, or refund.

We will communicate the outcome of the assessment and the available resolution.

Where a product is confirmed to be defective, damaged upon delivery, or incorrectly supplied, AHmazin Ltd will work with you to provide an appropriate remedy in accordance with applicable consumer protection requirements.

6. Exchanges

We may offer an exchange for an eligible product where:

* The item received was incorrect.
* The product was damaged or defective.
* The replacement product is available in stock.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

7. Refunds

Approved refunds may be issued where:

* A product is confirmed to be defective, damaged, or incorrectly supplied and a suitable replacement is unavailable.
* AHmazin Ltd is unable to fulfil the agreed order.
* Another refund entitlement applies under applicable law.

Refunds will generally be processed using the original payment method where practicable. The time taken for the funds to appear may depend on the payment provider or financial institution.

Where applicable, we will communicate the refund amount and expected processing timeline.

8. Return Delivery Costs

* If the return is due to a confirmed defect, damage upon delivery, or an incorrect item supplied by AHmazin Ltd, we will discuss and arrange an appropriate solution for the return delivery costs.
* If a return is approved for another reason, the customer may be responsible for the return delivery costs, unless otherwise agreed or required by law.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can be accommodated before the order is dispatched where practicable. Once an order has been dispatched(usually within the same day or next business day), cancellation may no longer be possible, and the applicable return procedure may apply.

10. Non-Delivery or Missing Items

If your order has not arrived within the expected delivery period, or an item is missing from your package, please contact us promptly.

We will investigate the issue and work with you to determine the appropriate next steps.

11. Consumer Rights

This policy does not limit or exclude any rights or remedies you may have under applicable Kenyan consumer protection laws. Where applicable law provides rights that are more favourable to the customer than this policy, those legal rights will apply.

12. Contact Us

If you have any questions about our Return & Refund Policy, please use our Contact us page.

We appreciate your trust in AHmazin Solutions Ltd and are committed to providing quality products and a positive shopping experience.